"Overall the service was great."
Overall the service was great.
"Hope the Cowley boys are doing well! The Tracey's send their regards!"
Hope the Cowley boys are doing well! The Tracey's send their regards!
"Tom was very good"
Tom was very good
"the service was OUTSTANDING!!!!!!" Read Full Testimonial
"It's rather infrequent in this modern age, when I take the time to acknowledge extraordinary service!" Read Full Testimonial
"If an issue arises, the staff goes out of its way to correct the problem to the satisfaction of the..." Read Full Testimonial
Tom has been with Cowleys for over a decade, joining us in 2006. He has steadily moved up the ranks with his exemplary performance and dedication to our customers. Starting at ground level as a pest control technician, Tom is now our Resident Sales Pro. He leads the sales team, resolving any issues as they arise in the field, always ensuring top customer service. Tom directs all sales training and continuing education for the sales team, runs the weekly sales meetings, and, in addition to his own busy schedule, conducts a monthly ride along with each member of the sales team.
Tom is one of an elite group of inspectors in New Jersey designated as a “Credentialed Wood Destroying Insect Inspector.” When it comes to home inspections for any pest issues, Tom is a natural. With a keen eye for detail, and a meticulous and systematic approach, nothing escapes his attention. He has a knack for picking up on small, subtle signs of infestations, especially termite infestations. By catching these problems in their early stages, Tom has saved homeowners thousands.
In addition to the pest control and inspection side of the business, Tom is a certified CleanSpace© Installer/Design Specialist and has expertise in all aspects of crawl space encapsulation. He also helps customers with our full line of home improvement offerings, including TAP cellulose attic Insulation that does double-duty as a pest control barrier. As a certified in MAPS Mold Treatment and Prevention, Tom has helped countless homeowners treat dangerous mold and keep families healthy by improving indoor air quality.
Tom also “smokes out” hidden water intrusion and moisture issues that can lead to mold and other property damage. Tom has consulted on and eradicated hundreds moisture management issues in basements, crawl spaces and attics. He has a deep understanding of the best methods to approach and resolve chronic moisture problems and mold issues in homes.
But Tom is not all work and no play. He enjoys a multitude of sports, and is an avid outdoorsman. He especially enjoys mountain biking, skiing and traveling. Tom is also a “foodie” and here at Cowleys, we call him the Wolfgang Puck of the Jersey Shore. He is always on the lookout for foods and restaurants that are “off the beaten path,” and trying different cuisines from all over the world.
It's Bat Season!!!!!!
Sometimes you're just at the right place, at the right time.
While doing an inspection at a home in Wall, I was approached by a frantic neighbor. She saw the distinctively decorated Cowleys truck outside. " Oh my, thank goodness, I can't believe you're here right now," she said. She was very upset, and physically shaking. On the verge of tears, she said, " Please, sir, please. You have to help me. There is a giant bat on my back screen door, I've called 3 people to come and remove it. They all want several hundred dollars just to come out and remove the thing. I'm on a limited income and I don't know what to do. I just can't afford it."
Without hesitation, I put on my protectives gloves, went with her to her back door, removed the bat, and gingerly placed him in the nearest tree. I can't vouch for the emotions of bats, but he seemed as happy to be out of the house as the poor lady was to have him taken out. It was a win-win situation for all.
She asked if she could pay me $50 because that's all she could afford. I didn't want to take a dime from her, and told her that I was confident that my supervisor would not want me taking any payment. I told her that after that traumatic encounter, she deserved to use that money to go out for a nice, quiet dinner on Cowleys and calm her nerves.
Cowleys is a business, but I've been working here long enough to know that we're also about doing the right thing. Her gratitude was more than enough compensation for the few minutes that it took to remove the bat. She told me that I was her hero. Before that encounter, I never thought of my Cowleys uniform as a superhero outfit, but right then and there, I felt pretty good about myself and was proud to be a Cowleys technician.
This crawl space had almost every issue a crawl space could have, standing water, mold, hanging insulation, poor drainage and moisture. Our crawl space encapsulation system solved them all. Crawl space humidity isn't just uncomfortable and smelly, it can cause structural damage to the wood work of your home as well! Also, the mold it allows to grow is damaging to your health! If you suspect that you are experiencing issues with a damp crawlspace, call for an estimate today!