Shannon C

Shannon Cjoined the Cowleys Appointment Center team in April 2023 and brings compassion, positivity, and the gift of gab to every client interaction. As an Appointment Center Representative, Shannon takes pride in helping clients feel important, heard, and confident that Cowleys will take care of their concerns.

For Shannon, great customer service means making every client feel like they matter while working to solve their issue efficiently and professionally. She strives to bring positive energy into every conversation and enjoys helping relieve the stress that many clients may feel when calling in. Her outgoing personality and natural ability to connect with people help clients feel comfortable from the very first call.

Outside of work, Shannon enjoys walking at the beach, reading, and spending time with her nephews. She is also a proud cat mom to Lynda and has a creative side many people may not expect — she once designed decorative cakes and jokes that it may become her retirement hobby one day. Clients and coworkers are often surprised to learn about her background in law enforcement, which helped shape her calm and dependable personality.

A perfect day off for Shannon would include relaxing spa treatments followed by time at the beach. One thing that always makes her smile is hearing someone say “thank you” and knowing her efforts were appreciated. Friends and family describe Shannon as someone who would go out of her way to help anyone in need, no matter the time of day.