Meet the Team

Jill Esposito

Cowleys Pest Services

Title: Office/Production Manager

Hometown: Brick

Jill Esposito from Cowleys Pest Services

Jill Esposito, a Brick resident, has been with Cowleys for over a decade. Prior to joining us, she already had extensive experience in the pest control industry. She has been instrumental in helping Cowleys growth and success. Every day she is “raring to go,” bringing unmatched boundless energy to her dual positions of Appointment Center Manager and Production Manager. Jill is able to hold these two positions because she has the energy of two people (although some of us are convinced that she is cloned and there are actually two Jills doing the work!). 

As Appointment Center Manager, Jill oversees the office staff, ensuring that our day-to-day office operations run smoothly. Excellent customer communication is essential for us to continue to maintain high levels of customer satisfaction, our key benchmark of success. To that end, Jill helps us optimize the effectiveness of our customer service representatives. She ensures that our incoming customer calls are handled professionally and appropriately, and that our out-going calls are handled expeditiously with follow-up calls made as needed. For quality control, Jill will periodically audit phone calls for training purposes (or as she calls it, “benevolent eavesdropping”). Jill is always on the looking for innovative ways, including new Information Technology (IT) applications, for Cowleys to provide the best possible customer service. 

As Production Manager, Jill works to optimize the daily routes for over 15 technicians criss-crossing a good part of the state, ensuring that our field operations are flowing smoothly, and that our technicians given the support they need. Our field work is dynamic and must be periodically adjusted throughout the day. To accomplish this, Jill knows the ever-changing “big picture” throughout the day — where every technician is working and the estimated length of time to complete the assignment.  She modifies schedules to maximize efficiency and productivity, so that we can and deliver the best customer service. To better interact and facilitate communications with our field technicians, on her own initiative, Jill became a licensed NJDEP commercial pesticide applicator. Also, as a Certified Sentricon® Termite Baiting System Specialist, she has a thorough understanding of termite control.

Jill gladly adds one more seasonal responsibility to her already full platter. To her, it’s a way of spreading some much needed holiday cheer. Nearly single handedly, she manages all aspects of our Christmas Decor lighting display business, including scheduling, follow-up, account management and coordinating the worker elves (after all these years, the elves still think that Mrs. Claus is calling the shots, but that’s our secret!).

Jill spends her off-time relaxing with family and friends. With her husband, daughter, two cats, and three rambunctious dogs, there is never a dull moment in the Esposito household. She is especially proud of her daughter, Brandi, who is studying graphic design at Johnson & Wales University in Providence. Jill loves the beach and the Jersey Shore summers where she can just lay back and relax in the sun while listening to the ocean surf.

Customer Reviews
About Me
  • By Michelle T.
    Old Bridge, NJ

    "Please note Jill, Matt and Rob were the most helpful and patient workers you have. Thank you for taking care of my issue in a..."

    Customer Review

    By Michelle T.
    Old Bridge, NJ

    Please note Jill, Matt and Rob were the most helpful and patient workers you have. Thank you for taking care of my issue in a timely and quick manner.

  • By John D.
    Manasquan, NJ

    Customer Review

    By John D.
    Manasquan, NJ

  • By Robert H.
    Eatontown, NJ

    Customer Review

    By Robert H.
    Eatontown, NJ

Testimonials
from customers I've helped!
  • "All staff either at office or the techs that come to my home have never been nothing but friendly,..." Read Full Testimonial

    Kristy I. of Cream Ridge, NJ

    Customer Testimonial

              Cowleys is saving my home! I live in a damp woody area, ever since we’ve been contracted with Cowleys, we have had zero issues. I am happy and satisfied with the service Cowleys have provided for us the past 2 years and I highly recommended them.
    Kristy I.
    Cream Ridge, NJ
  • "I just love the staff they are the best!!" Read Full Testimonial

    Rose S. of Whiting, NJ

    Customer Testimonial

              The staff are the best
    Rose S.
    Whiting, NJ
  • "I highly recommend Cowleys. I saw a cricket spider (Camel Cricket) a few days before Thanksgiving, then..." Read Full Testimonial

    Frank C. of Toms River, NJ

    Customer Testimonial

              Sure enough, they were here the same day. The tech was great, got rid of the horrible creatures that were hiding in corners as he was spraying, and have not had another bug since. Cowleys did a termite inspection for us in October, and it was actually the owner of the company who came out! Very impressive organization, everyone I encountered from the owner, the tech and the office staff were GREAT! They were responsive, gave great customer service and got the job done. This makes Cowleys stand alone. We bought a service contract from them, and have recommended them numerous times. You won't go wrong.
    Frank C.
    Toms River, NJ
  • "Jim, your technician is outstanding." Read Full Testimonial

    Frank C. of Toms River, NJ

    Customer Testimonial

              I am so impressed with the office staff, the owner, this phone call and just everything about your company. You have no idea how happy I am to be dealing with your company. I can’t thank you enough for getting out here today for service and again, Jim was outstanding.
    Frank C.
    Toms River, NJ
  • "I called the office at 7:31 am on 2/22/19 and Jill was able to..." Read Full Testimonial

    Linda K. of Freehold, NJ

    Customer Testimonial

              I called the office at 7:31 am on 2/22/19 and Jill was able to schedule Scott out to my home right away. He was super informative and patient with me.
    Linda K.
    Freehold, NJ
  • "Jill and Scott are simply amazing...." Read Full Testimonial

    Linda K. of Freehold, NJ

    Customer Testimonial

              I called at 7:30 am and spoke to Jill. I had a mouse situation and was terrified. Jill was able to calm me down and Scott came over right away, was super informative and was very patient with me. Thank you, Scott and Jill!
    Linda K.
    Freehold, NJ
  • "I really like the email you send prior to the visit with a blow-up pic of the technician who is to visit, as..." Read Full Testimonial

    Nick M. of Freehold, NJ

    Customer Testimonial

              I really like on an overall excellent customer experience.
    Nick M.
    Freehold, NJ
  • "Always professional and knowledgeable about your product! Thank you! Hoping everyone is safe and healthy" Read Full Testimonial

    Stacey O. of Freehold, NJ

    Customer Testimonial

              Always professional and knowledgeable about your product! Thank you! Hoping everyone is safe and healthy
    Stacey O.
    Freehold, NJ
  • "The techs are always professional, responsive and knowledgeable. The office staff is courteous and responsive..." Read Full Testimonial

    Kimberly A. of Howell, NJ

    Customer Testimonial

              The techs are always professional, responsive and knowledgeable. The office staff is courteous and responsive as well. We have been protection plan customers for 20 years and have always been pleased with our yearly maintenance service calls as well as service calls for specific situations. Great local family owned company!
    Kimberly A.
    Howell, NJ
  • "Madison Crossing is grateful to be serviced by the best pest control company in NJ!" Read Full Testimonial

    Susan D. of Old Bridge, NJ

    Customer Testimonial

              And the nicest, I might Add :)
    Susan D.
    Old Bridge, NJ

Videos from projects I was involved with:

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Happy 30th Birthday Cowleys!

We're ecstatic to celebrate 30 years of keeping homes and business pest-free! From the bottom of our hearts,... Watch Video »

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Company Awards

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Jill Esposito Celebrates 15 Years at Cowleys
Jill Esposito Celebrates 15 Years at Cowleys