Jill Esposito, a Brick resident, has been with Cowleys for over a decade. Prior to joining us, she already had extensive experience in the pest control industry. She has been instrumental in helping Cowleys growth and success. Every day she is “raring to go,” bringing unmatched boundless energy to her dual positions of Appointment Center Manager and Production Manager. Jill is able to hold these two positions because she has the energy of two people (although some of us are convinced that she is cloned and there are actually two Jills doing the work!).
As Appointment Center Manager, Jill oversees the office staff, ensuring that our day-to-day office operations run smoothly. Excellent customer communication is essential for us to continue to maintain high levels of customer satisfaction, our key benchmark of success. To that end, Jill helps us optimize the effectiveness of our customer service representatives. She ensures that our incoming customer calls are handled professionally and appropriately, and that our out-going calls are handled expeditiously with follow-up calls made as needed. For quality control, Jill will periodically audit phone calls for training purposes (or as she calls it, “benevolent eavesdropping”). Jill is always on the looking for innovative ways, including new Information Technology (IT) applications, for Cowleys to provide the best possible customer service.
As Production Manager, Jill works to optimize the daily routes for over 15 technicians criss-crossing a good part of the state, ensuring that our field operations are flowing smoothly, and that our technicians given the support they need. Our field work is dynamic and must be periodically adjusted throughout the day. To accomplish this, Jill knows the ever-changing “big picture” throughout the day — where every technician is working and the estimated length of time to complete the assignment. She modifies schedules to maximize efficiency and productivity, so that we can and deliver the best customer service. To better interact and facilitate communications with our field technicians, on her own initiative, Jill became a licensed NJDEP commercial pesticide applicator. Also, as a Certified Sentricon® Termite Baiting System Specialist, she has a thorough understanding of termite control.
Jill gladly adds one more seasonal responsibility to her already full platter. To her, it’s a way of spreading some much needed holiday cheer. Nearly single handedly, she manages all aspects of our Christmas Decor lighting display business, including scheduling, follow-up, account management and coordinating the worker elves (after all these years, the elves still think that Mrs. Claus is calling the shots, but that’s our secret!).
Jill spends her off-time relaxing with family and friends. With her husband, daughter, two cats, and three rambunctious dogs, there is never a dull moment in the Esposito household. She is especially proud of her daughter, Brandi, who is studying graphic design at Johnson & Wales University in Providence. Jill loves the beach and the Jersey Shore summers where she can just lay back and relax in the sun while listening to the ocean surf.