Meet the Team

Denise Cicenia

Cowleys Pest Services

Title: Appointment Center Representative

Hometown: Toms River

Denise Cicenia from Cowleys Pest Services
Denise Cicencia, a Toms River resident, is one of our talented appointment center representatives. She has been with Cowleys since 2016. Prior to joining Cowleys, Denise managed a call center where she was responsible for scheduling, training, and expediting calls and routes. In short, she made sure that the call center was properly staffed and trained and that calls were timely and properly answered. She is very health conscious and is a licensed nutritionist in New Jersey. We don’t know if it’s a coincidence, but there has been a lot less junk food being eaten in the office since Denise has been with us.
 
Denise is often the first contact that prospective customer has with Cowleys. She happily takes on a wide variety of responsibilities throughout the day. Denise schedules service appointments, explains Cowleys various services to prospective customers, sales, and answers service inquiries. When she isn’t dealing with customers, she helps performs whatever administrative tasks need to get done for the day. Denise is cheerful, outgoing, and genuinely enjoys helping our customers.
 
In her time off, Denise likes to read, take walks and day trips visiting different places, and especially enjoys spending time with loved ones.
Testimonials
from customers I've helped!
  • "The technicians Chris and Jim are fantastic..." Read Full Testimonial

    Jane P. of East Brunswick, NJ

    Customer Testimonial

              The technicians Chris and Jim are fantastic... In addition Denise in the office was fabulous!
    Jane P.
    East Brunswick, NJ
  • "I am extremely happy with the customer service that I received..." Read Full Testimonial

    Lisa D. of Point Pleasant Beach, NU

    Customer Testimonial

              I am extremely happy with the customer service that I received from the time I made the call because the representative asked questions about the issue I was having, really listened and took the time to schedule at my convenience. Additionally the service technician Alfonso was exceptional, he provided great service, he was impressionable and I am very happy with the service.
    Lisa D.
    Point Pleasant Beach, NU
  • "Paul is so nice, I am so happy with his work." Read Full Testimonial

    Louis C. of Neptune, NJ

    Customer Testimonial

              Paul is so nice, I am so happy with his work. Denise was so patient with me and explaining everything so thoroughly.
    Louis C.
    Neptune, NJ
  • "he took his time to do the work and seems to truly care about his service and was very friendly and..." Read Full Testimonial

    James K. of Eatontown, NJ

    Customer Testimonial

              Nick is very focused on his work, he took his time to do the work and seems to truly care about his service and was very friendly and professional. Finding a worker like that nowadays is very hard to find. In addition, Denise was extremely patient, helpful and answered all my questions and was very sweet from the start and I appreciate that when calling a company which you don't find anymore.
    James K.
    Eatontown, NJ
  • "I am always satisfied when I call Cowleys" Read Full Testimonial

    Glenn H. of West Allenhurst, NJ

    Customer Testimonial

              I am satisfied with the service James and Denise and the company for having such great service overall. I am always satisfied when I call Cowleys for service and I love the informational mail that I receive I enjoy reading it.
    Glenn H.
    West Allenhurst, NJ
  • "I could not be more happy and pleased with Cowley's and their outstanding customer service..." Read Full Testimonial

    Patrick M. of Hazlet Township, NJ

    Customer Testimonial

              I could not be more happy and pleased with Cowley's and their outstanding customer service from beginning to end with the technician Tom R and Denise in the office.
    Patrick M.
    Hazlet Township, NJ